To retrieve your old account.

1. Send a PM through Yuku to NTSupport: NT SUPPORT We need to take this step to verify that they’re the rightful account holder – and that someone isn’t trying to impersonate them.

2. The message should include their email address. We’ll need this email address so we can send them a temporary password and let them know when their account is ready.

3. Then, all they have to do is log in using their old account name and the temporary password that will be sent to the email address they’ve given us. They may have to verify their email address once they log in for the first time.

That system should work a lot better. I know it’s a lot of steps, but it allows us to guarantee every step of the way that each user is initiating his or her own account transfer.

Please make sure that change is made, as we now have to update those steps throughout the site.



One response

  1. Dante Reed

    These shoes are so dope

    July 23, 2012 at 9:35 pm

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